Reference

Privacy Policy for your account data

We keep our privacy terms in one place so you can see what we collect, why we collect it, and how to reach us before you open an…

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superbo99 Privacy Policy for your account data
CONTACT PATHS

Where to send privacy requests

Privacy help is handled through email, in-account message, and live chat, so you can choose the path that matches your account state.

Email Write to [email protected] from your registered email and name the change you want. We use that mailbox for access, correction, and deletion requests, and we link the thread to your account so the next reply has context.
In-account message Open Account > Privacy inside the lobby and submit the form from your signed-in profile. This path helps us match your request to the right wallet, browser, and session record without asking for extra details.
Live chat Use live chat daily from 09:00 to 21:00 WIB if you want help reading the policy or checking request status. We may ask you to confirm the last device or payment rail you used.
DATA SHIELD

How we protect your data

We keep privacy handling narrow: we collect the details needed for account creation, login checks, payment matching, and security checks, then lock the record to your profile.

Collection scope

We keep registration data, device type, IP, login time, and request history. We do not ask for more than we need to run the account, verify access, and answer privacy requests.

Cookie use

Cookies remember your language choice, session state, and device trust status. If you clear them, you may need to sign in again or repeat a security check when you return from a new browser.

Security checks

When you change a password, update an email, or request account data, we confirm through your registered email or another verified channel. This lowers the chance that someone else can act on your file.

Retention

We keep request logs, payment references from DANA, OVO, GoPay, and QRIS, and security records only as long as needed for dispute handling, audit trails, and local legal duties.

Access and changes

You can ask to read, correct, or remove data linked to your account where local law permits. If we must keep a record, we tell you which part stays and the reason.

Who to contact

Send privacy questions to the same team that handles account changes, or use live chat from the lobby when you are signed in. We keep the thread tied to your account so follow-up is faster.

Questions about your privacy

Most privacy questions come down to what we collect, how long we keep it, and how you can change it. We answer those points in plain English, and we use the same checks for Indonesia accounts whether you open from Android, iPhone, or desktop. If a request depends on local law, we say so before we move ahead.

It covers the data tied to your account, device, cookies, session logs, and request history. We use those records to verify access, keep the lobby stable, and answer privacy requests sent from your registered email.

Yes. The request route depends on local law, and we will tell you what we can handle. Send it from your registered email, name the change, and we will confirm the account match before we process it.

Cookies keep your language choice, login state, and device trust status. If you clear them, the next sign-in may need another security check on Android, iPhone, or desktop.

We keep only the transaction references, time stamps, and status needed to match the account and handle disputes. We do not store more payment details than needed for security and audit logs.

We keep records only for the time needed to run the account, answer requests, and meet legal duties. Some entries stay longer when a dispute, safety check, or local legal hold requires it.

Use live chat from 09:00 to 21:00 WIB, email us from your registered address, or send a message from Account > Privacy. The same team handles updates, corrections, and access requests.

Related Pages

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